Technical FAQs

  • Technical FAQs
  • Where is my router?

    1Cloud Business does NOT utilize a router, or any other Customer Premises Equipment (CPE) devices, within the customer suite. Service is delivered to the customer demarc directly as an Ethernet handoff. An RJ45 jack will be located in the back area of the customer’s suite on the telecom board.

  • What do I plug into?

    Service is delivered to the customer demarc directly as an Ethernet handoff. Customers should plug into the RJ45 jack which is located in the back area of the customer’s suite, typically on the telecom board.

  • What is my phone number?

    Phone numbers and Static IPs can be located on the 1Cloud Business Welcome sheet which was delivered by your 1Cloud Service Delivery Specialist.

  • How do I get my cables to my cash registers?

    1Cloud Business provides cabling up to the customer’s demarc which is typically located on the telecom board in the back of the suite. Cabling beyond the demarc is the sole responsibility of the customer. 1Cloud Business can be contracted to perform this cabling if desired.

  • How do I get a technician?

    Before requesting an onsite technician, please work with the 1Cloud Business Support Center on any technical issues you might encounter. Our support team can normally resolve most issues remotely by calling 855-256-8300 (855-CLOUD-00), but will also assist with dispatching a technician if required.

  • I need help – where do I go?

    The 1Cloud Business Support Center is available 24/7/365 by calling 855-256-8300 (855-CLOUD-00) for billing, sales or technical assistance.

  • How much does a tech cost?

    The 1Cloud Business Support Center can dispatch technician if the issue cannot be resolve through phone support at 855-256-8300 (855-CLOUD-OO) at the rate of $150.00 / per hour.

  • How do I know when a tech run occurred?

    Tech dispatches will be itemized on your monthly 1Cloud Business invoice. The date of the line item is the date the dispatch occurred.

  • Why am I not getting the bandwidth speed that I am paying for?

    Depending on the service purchased, customers should be within the acceptable industry range of service. If you feel you are not within this range, please contact the 1Cloud Business Support Center at 855-256-8300 (855-CLOUD-00).